Privacy Policy

Effective Date: June 2026

Bali United Football Club ("Bali United", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the Bali United mobile application ("Application" or "App").

By accessing or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Account Information

When you register or sign in to the App, we may collect:

Full name
Email address
Phone number
Date of birth
Gender (if provided)
Password (stored securely and encrypted)
Membership information

b. Ticketing and Commerce Information

When purchasing tickets, memberships, or merchandise, we may collect:

Billing information
Transaction details
Order history
Shipping address
Payment-related information processed through authorized payment providers

We do not store complete credit card or payment card information on our servers.

c. Device Information

Device model
Operating system
Device identifiers
IP address
Mobile network information
Application version
Crash logs and diagnostics

d. Analytics Information

We use Firebase Analytics and related technologies to collect:

App usage behavior
Screen views
Session duration
Device interactions
Performance metrics

e. Location Information

With your permission, we may collect approximate or precise location information for:

Location-based services
Event and ticketing functionality
Personalized content and promotions
Operational and security purposes

You may disable location permissions at any time through your device settings.

f. Camera and Gallery Access

With your permission, the App may access your camera and photo gallery to:

Upload profile pictures
Upload proof of payment or documents
Participate in promotions or campaigns
Submit user-generated content

We access only the files you choose to share.

g. Contacts Access

With your permission, the App may access your contacts solely for features that require contact selection, invitation, referral, sharing, or other user-requested functionality.

We do not sell or use contact information for unauthorized marketing purposes.

2. How We Use Information

Create and manage user accounts
Authenticate users
Process ticket purchases and event registrations
Manage memberships and loyalty programs
Fulfill merchandise orders
Send transactional notifications
Provide customer support
Improve application functionality
Analyze performance and usage trends
Detect fraud and security incidents
Comply with legal and regulatory obligations

3. Push Notifications

We may send notifications related to:

Match schedules and results
Ticket purchases and event updates
Membership status
Club announcements
Promotional campaigns
Merchandise and special offers

Users may disable notifications through device settings.

4. Sharing of Information

Service Providers

Third-party vendors that assist with:

Cloud hosting
Analytics
Customer support
Ticketing services
Payment processing
Logistics and order fulfillment

Business Partners

Partners involved in:

Membership programs
Official events
Promotions and sponsorship activities

Legal Requirements

We may disclose information when required by law, regulation, court order, or governmental authority.

We do not sell users' personal information to third parties.

5. Data Retention

We retain personal information only as long as necessary to provide services, fulfill contractual obligations, resolve disputes, comply with legal requirements, and enforce our agreements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

7. Third-Party Services

Google Play Services
Firebase Analytics
Firebase Cloud Messaging
Payment gateways
Mapping and location services
E-commerce service providers

8. Children's Privacy

The App is not intended for children under the age of 13.

9. User Rights

Access personal information
Correct inaccurate information
Request deletion of personal information
Withdraw consent
Object to certain processing activities

10. International Data Transfers

Information may be processed and stored in countries outside your jurisdiction where our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the App and/or on our official website.

12. Contact Us

Bali United Football Club
Email: [email protected]
Website: https://www.baliutd.com
Address: Bali United Training Center, Gianyar, Bali, Indonesia